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Contact Information:

Phone: 1-800-367-3920

Option #1 for Billing/Payment Questions
Option #2 for New Provider Applicants
Option #3 for Case Referral Issues
Option #4 for Clinical or Portal Questions

Fax: 703-842-8518

(General Questions)
(Billing/Payment Questions)
(New Applicants)

Click here to read the Winter 2015 edition of the LifeWorks EAP Provider Newsletter!

If you would like to read past issues of the
LifeWorks EAP Provider Connections Newsletter,
please CLICK HERE!

Please Note: You must be logged in to view our past newsletters.

Are you a CAQH member?

The CAQH logo is a trademark or registered trademark of CAQH.

If you are a member of CAQH, it is important that every effort is made to regularly update your information.
If you are interested in registering with CAQH or, if you would like to update
your information click Click Here!

 ‭(Hidden)‬ EXTRA! EXTRA! Read all about it!

The Winter 2015 Ceridian EAP Provider Newsletter is now available.

Click Here!

Click Here to download
Adobe Reader.

Adobe, Acrobat, PDF, the Adobe logo,
the Adobe Acrobat PDF logo,
and the Adobe Acrobat PDF interface
are trademarks or registered trademarks of Adobe, Inc.

 ‭(Hidden)‬ Portal Maintenance


The portal is scheduled for routine maintenance beginning on Thursday, October 19 at 11:00 p.m. EST until Friday, October 20 at 5:00 a.m. EST . Users may experience intermittent outages. It is recommended that you save all work and log out of the portal during scheduled maintenance. Please plan accordingly.

We apologize for any inconvenience.


We are delighted to inform you that LifeWorks will launch a new Provider Community in July 2018. This online portal will be the central hub for our affiliate providers, designed to make it easier for you to partner with LifeWorks. It will house helpful information and relevant resources, and enable you to manage your availability and profile, accept new referrals from LifeWorks, close out cases, and submit invoices.

Please CLICK HERE to review these exciting changes.

 Contact Us

If you need to reach Provider Services, please email general questions to

For billing/payment status questions, please email

For new provider applicants, please email

You may also contact us by telephone at 1-800-367-3920, Monday through Friday, from 9:00 a.m. to 5:00 p.m. Eastern Time.

Please note we have a new dial by department phone directory:

Option #1 for Billing/Payment Questions
Option #2 for New Provider Applicants
Option #3 for Case Referral Issues
Option #4 for Clinical or Portal Questions

Welcome to LifeWorks Provider Solutions – your online partner portal.

As a LifeWorks Employee Assistance Program (EAP) Provider, you contribute to one of the top EAP networks.  Because you are our valued partner, we want to help you be as successful as possible.

The LifeWorks Provider Solutions portal offers you, a LifeWorks EAP Provider, the resources you need to provide the highest quality care to our clients and to manage your cases effectively and efficiently.  These resources are designed to save you time and streamline the payment process, all in a secure environment.

 Out of Office or Full Schedule?

Are you unavailable for new referrals because you are going on vacation or your schedule is full?

Please CLICK HERE to let us know!

Or you may call us at 1-800-367-3920 option #3 or email us at

 Billing Inquiries

Do you have questions about a payment issue?

Please CLICK HERE to submit your questions. Please allow up to 5 business days for our billing team to research and respond to your questions.

 Attention New Providers

 Attention Mac Computer and IPad Users!

If your Mac laptop, Mac desktop computer, or IPad has updated to the most recent Mac OS (operating system), your Safari internet browser may not work with the Ceridian Provider Portal.

If you are unable to see the Navigation bar at the top of the page, please use these links below.


 My Portal

 Contact Us


If you download and install the Google Chrome browser for MAC OS, you may be able to access the Provider Portal through the Google Chrome browser without these issues.


Ceridian and WorkAngel, a UK-based employee engagement and retention company,
have completed a joint venture agreement and established a new company
jointly owned by both organizations. The new company is called LifeWorks.
The transaction closed on March 1, 2016.

Click here to read the official announcement!

For more information, Click Here to read our Frequently Asked Questions(FAQ).

Did you move or change office locations?
If so, please complete our Affiliate Change Form so that we may update your information in our records. Upon logging into your account, you may locate our Affiliate Change Form by clicking on the My Portal/Resources link at the top of the page.

or Click Here!

Please Note: You must be logged in to view this content.

 ‭(Hidden)‬ Quick Links for EAP Providers

This web site is best viewed in Google Chrome.

Click Here to download Google Chrome
Google Chrome, the Google Chrome logo,
and the Google Chrome interface
are trademarks or registered trademarks of Google, Inc.
Please Note: 
-You will be logged out of Provider Solutions automatically after 30 minutes of inactivity.

-This web site may provide you with links to third-party Internet sites. You assume full responsibility when you choose to follow any links on this Web site that lead to third-party sites.

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